Our policy for money back guarantee is valid only upon the goods having Money Back Guarantee clearly revealed over the product details pages of Trendbux.com. We avail you full money back guarantee within 30 days from the date of delivery. In case, if a product to fail to satisfy you completely then you can return the product easily within 15 days with full of the amount including delivery or shipping charges if applicable. Every item you wish to return must be in a fresh condition with original packaging including accessories or gifts provided.
All the below mentioned items are excluded from the return policy supporting safety reasons:
- Any electronic products with missing original seals.
- Any product with missing serial number.
All the products based with seasonal, promotional, or sale for stock clearance
one of the products available on sale is accepted under money back policy. Trendbux.com does not provide return for a product falling under sale, promotional or stock clearance range. The only condition for return of such item is malicious or defective condition of the product. This fact has been specifically mentioned on the description page of every sale product.
Basic Conditions for Return:
- 1. All goods and items should be unused and unopened.
- 2. The packaging of the products should be original along with price tags and all quality markers.
- 3. We are completely unable to pay back money for the product which will be received in a damaged condition.
- 4. We advise our customers to pack the return packages in an adequate manner to prevent any damage.
Ways to Return an Item
- 1. In consent of return of you product please contact the Customer Service Department. The customer care executive will help you to follow the process easily. You may also write to customer care on firstname.lastname@example.org for any kind of issue on the feedback form.
- 2. The process of return can be prohibited on the basis of product category.
- 1. The process of refund would reach the customer within maximum 7 working days from the date of return receipt of the item given by Trendbux.
- 2. All the cheques will be produced in favor of the person for whom bill receipt has been generated.
- 3. For all of the items ordered through gift coupons from Trendbux, refund of the item would be provided in form of a new gift coupon.
In case, any product is received by the customer in a damaged condition or not per your original requirement will be substituted by the similar product without any cost. To see upon the details for returning a product you may refer to Ways to Return an Item section.